Hyatt Regency Grand Reserve Puerto Rico

The resort was flanked by the beautiful ocean on one side and the rainforest mountains on the other. Absolutely beautiful views as you walked about, enjoyed the pool, or strolled on the beach. The rooms were kept very clean and comfortable. Our building was near to the lobby and pool area, which made it convenient to walk. But we saw staff readily driving carts to pick up people whose buildings may be further away. Some staff were more enthusiastic and engaging than others, but all were helpful. The food at the restaurants was absolutely delicious, but be prepared to pay resort prices. To eat locally, we needed to drive off the extensive resort campus, and there weren't many options in the surrounding area. The resort felt like a secluded tropical paradise, which was very private and safe. The swim up pool bar was great. They were food options available nearby, and the staff were friendly and helpful, particularly Carlos, who would greet us whenever we passed by anywhere on the resort with a big smile and a friendly "Hi familia". While we were there, the island suffered a significant blackout, with most of the population without electricity for a couple of days. We wouldn't have known that was occurring as the resort was fully functional. We heard it from some people that had flown in and our family that reached out to us concerned. It was great that the resort wasn't affected and seemed to be well prepared.

Check in was easy and fast. Facilities were always clean. Services at restaurants and pool were pretty great and staff was always quick to accommodate last minute seating if available. Short waits for golf carts. Everyone was always attentive to our needs and looked for signs of confusions to jump right in and assist or answer questions. The bell guys, front desk staff and bars always so pleasant! Great choice is staff! Did not meet one single person who didn’t smile or help!

Beautiful grounds& nice room.

Breakfast was outstanding. Excellent food options. Perfect value and excellent omelettes. Great choice of local bites too. Beautiful property, amazing pools, excellent tennis and pickleball ball options. Staff at pool bars and facilities are very helpful and attentive.

The location and facilities were wonderful. We came with a five-year-old and a two-year-old. They provided many activities for them to do, including the transportation trolleys, which were a favorite of the kids.